Client Specialist

Since 2010, Agent Pronto has helped more than 200,000 people find the perfect real estate agent. Home buyers and sellers sign-up for our service, tell us about their needs, and we then use that information to analyze local real estate agent data and match them with an amazing agent.

We’re expanding our Client Experience team and are looking for someone based in the United States to join us as a full-time Client Specialist. The position is remote so once hired, you can work from anywhere as long as you have a strong internet connection and a quiet environment.

A Day in the Life

Your job is to contact home buyers and sellers who connect with us through our website. You’ll have a short phone conversation to learn more about their specific real estate needs and explain how our service works. You’ll take notes during the conversation and use our custom tools to match the individual with top-performing real estate agents.

You’ll make about 50 calls in a typical day—so you must be comfortable on the phone. You should also be confident in your ability to write clear, effective, and personal messages when communicating with agents, buyers and sellers, as well as our internal team.

Who We Are

We’re looking for someone with at least 3 years of customer service experience. Remote experience, as well as French or Spanish fluency is a plus, but not required. You’re probably a good candidate if the following resonates with you:

  • You’re organized and orderly in your work.
  • You’re driven and work hard, but you also like to have fun.
  • You’re comfortable talking with people and answering questions.
  • You like to write and are good at it.
  • You understand how to work independently and manage your time effectively.
  • You’re adaptable to changing circumstances and resourceful in solving problems that arise, but also know when to ask for help.
  • You enjoy working with a team and are not afraid to offer suggestions if you see a process or feature that could be improved.

Some Specifics

This position pays $38,000 annually and is full-time at 40 hours per week. We’re looking for someone who is available to work a variety of shifts, including nights and weekends. All you need is a phone and internet connection.

Agent Pronto offers a variety of benefits to full-time employees, including health, dental, and vision insurance, 401k matching, a generous paid time off policy, and more. You can learn more about our company and benefits here.

Sound Good?

To learn more or to apply, send an email to [email protected]. Let us know where you live, where you found this post, and tell us what interests you about Agent Pronto. We won’t dictate the format of your application beyond that, so be thoughtful and creative.

Thanks for looking, and good luck!