Laura Owen

I really do not enjoy writing negative reviews. I promise I don't. But the magnitude of the negligence here is just too much to be brushed aside. Others must be aware of the gross negligence of one of the agents in this office.

Laura Owen was the agent for a home we tried to purchase. There were several offers on the home and ours was the highest. We had a verbal agreement that our offer was being accepted, and our offer contract was eventually signed. We were told that we were under contract. As a matter of fact, I have an offer letter signed by all parties for this home. Cue celebration!

The next day our dreams of living in this new home were shattered when we discovered that the seller had signed TWO contracts. Ours, and another signed two hours prior to ours. Our offer was higher, but the other offer is the valid one because it came first.

The house was no longer ours due to this mistake, and frankly, I can't imagine this sequence of events could ever occur if the agent did their due diligence and handled the offers correctly. This was not the result of a single mistake. There was a chain of incorrect actions to lead to this. Allegedly, instead of sending a non-signable PDF version of the lower offer, she sent her client the signable webpage which the client signed. It is also unlikely that the client will make any complaints, as the client is the agent's mother-in-law.

I understand mistakes happen, but when you're handling half-million dollar contracts, mistakes like this are truly unacceptable and inexcusable. With all the due diligence done on the seller's half, they could have sold this house for $5 on accident. One must truly question whether someone capable of making these mistakes should be employed in this profession.

Now we've missed this opportunity and will have to suffer whatever consequences may be associated with prolonging our house hunt further - directly as the result of this oversight from the selling team.

Source: Zillow

Dustin Duff did a wonderful job for our family when it came time to sell our parents property. He made sure we understood all the options available to us and walked us through the process with expertise and confidence. He made a big difference in a time that is typically emotional and stressful. Dustin is energetic and works hard for his client.

Source: Zillow

Laura was on top of every part of the buying process. What she didn't know she found the answers quickly and was proactive in making sure our needs met. She knew what to look in HOA jargon and anticipated challenges before the popped up.
Luara still sends cards and notes making us feel like her favorite buyers. If you're looking for an agent who keeps you number one, I know you just found one.

Source: Zillow

Laura is a great realtor to work with. She is very knowledgeable of the areas, the market, and trends. She listens to your wants and needs, then works hard to find exactly what you're looking for. Laura did an outstanding job with negotiating the final contract and handling any issues that happened prior to closing. She is supportive through the whole process from beginning your search, to being beside you during the closing on your dream home.

Source: Zillow

Laura is a AMAZING Real Estate agent. I was not able to get into a home right away, but Laura stuck my by my side the whole two years . And kept encouraging me that I will get to that point and we did. She went ABOVE and BEYOND for my family and I. Her communication to me was very exceptional . As well as responding to me when I need it ANYTHING. She responded within a hour or less. Working with her I can tell she takes pride in what she does and she genuinely cares about her clients. She wants to make the home buying process less stressful for her clients. I HIGHLY recommend Laura Owen to be your Real Estate Agent. She is so AWESOME.

Source: Zillow