Kathryn West

Relocating from Maryland to Florida felt overwhelming at first, but working with this duo made the entire experience smooth and genuinely enjoyable. From the very beginning, they were attentive, knowledgeable, and incredibly patient with all of our questions—especially since we were navigating the process from out of state.

They took the time to really understand what we were looking for in a home and tailored every recommendation to fit our needs and lifestyle. We appreciated how proactive they were with virtual tours, detailed updates, and honest insights about each property and neighborhood. It truly felt like they were looking out for our best interests every step of the way.

What stood out most was their responsiveness and professionalism. No matter the time or situation, they were always available to guide us through decisions, negotiations, and the closing process. Moving across states can be stressful, but their expertise and reassurance made all the difference.

Overall, we couldn’t be happier with our experience. We love our new home and are so grateful to have had such a dedicated and supportive realtor helping us through this big transition. Highly recommend!

Zillow Verified

The West Collection Team is nothing short of phenomenal. We’ve bought and sold many homes over the years, and their level of service and professionalism far exceeded our expectations. They are creative, proactive, and exceptional communicators. They listen, they follow through, and most importantly — they deliver.
We never had to wonder what was happening; updates, feedback, and next steps were always clear and timely. From coordinating special Broker Opens for targeted visibility, to stunning listing photos, beautifully designed flyers, and engaging video tours — their marketing truly made our home shine.
Their attention to detail during showings was equally impressive: pre-qualifying buyers, arriving early, and presenting the property with energy, enthusiasm, and genuine care.
From day one, we knew we were in the best hands. They are true partners in every sense. We’ll absolutely work with them again — and you should too. Kat, Kristin & Jeremy for the win!

Zillow Verified

Absolutely unacceptable experience from start to finish. My wife and I initially thought we were in good hands with Kat and Jeremy—we couldn’t have been more wrong. As first-time sellers, we expected professional representation. Instead, we got incompetence at nearly every turn.

The Problems Keep Piling Up:
Marketing Failure: We had to constantly chase them down just to schedule open houses. When they finally did hold them, they scheduled them during weekday work hours when no one could attend, or they flat-out forgot to activate the listings on Zillow, Trulia, Realtor.com, and other major platforms. How do you forget the most basic part of marketing a property?

Lost Our House Key: Yes, you read that right. They lost our house key. As professionals, how does this even happen? While they did rekey the lock, anyone could have accessed our home during that window. My wife and daughters were there alone preparing the house while I was working in Pittsburgh. Completely unacceptable.

Careless Mistakes: The listing went live with multiple spelling errors and a contract showing a price $100,000 less than our agreed amount. This isn’t a typo—it’s negligence.

Boundary Violations: After we canceled our internet and unplugged the equipment, an agent took it upon themselves to dig through our belongings, find the modem and router, and plug them back in because “he was experiencing bad service.” That’s not your property to touch.

Property Damage: They placed adhesive stickers on our gated community’s keypad that won’t come off easily. When confronted, Kat claimed it was “barely hanging on.” Look at the photo—does that look barely attached? Now I have to clean up their mess.

Insulting Response: When we raised these issues, their response was to question whether we were even “motivated to sell.” Are you serious?

Bottom line: If you’re considering listing with Kat and Jeremy, think twice. We deeply regret ever contacting them. This has been an absolute nightmare, and I wouldn’t wish this experience on anyone.

Zillow Verified

Our realtor was outstanding – professional, tentative, and truly went above and beyond. They listen to our needs, provided expert guidance, and made the process smooth and stress-free. Their knowledge of the market and attention to detail. It was a confidence and every step of the way. Highly recommend!

Zillow Verified

Kat & Jeremy are the absolute best! They were super helpful and responsive throughout the entire process. If you want a smooth and painless house-buying experience, then check out the West Collection!

Zillow Verified