Valerie Brown

Do not hire unless you want to incur unnecessary expenses.

Her failure to disclose important details cost us thousands of dollars in smoke removal services, floor replacement, time and labor, etc.

I specifically asked her to get video of a structure at the back of the property we couldn't see online. She didn't. It's a poorly kept chicken coop that will have to be torn down at our expense. Her excuse: she forgot because she had to go to the restroom.

Several times she drew attention to the fact that she had to drive an hour to Pahrump to show us homes.

AFTER, we closed on the house, she informed us that there was a "slight" cigarette smell she hadn't noticed before and some pet odors.
Fast forward to out first time at the house:

THE WORST cigarette smell ever, mixed with a severe dog urine and rancid bird odor.
We have scrubbed down the guest bathroom 5 times. It still smells like an ash tray.

She assured us through a bazillion text messages that she wanted to "make this right."
She offered to hire a maid, come to the house and help clean, assist financially, etc.

None of those things happened.
Her idea of offering help is sending text messages with links to contact info....or offering to help but not actually helping.
She will say help was declined but that simply isn't true. We told her that a maid coming into clean (when one should have cleaned ALREADY) wasn't going to have an impact on the smoke that had infiltrated the air ducts.
Also, the maid who supposedly already cleaned just completely disregarded the sticky substances in plain sight on the floor in front of the refrigerator as well as the refrigerator itself.

These oversights have cost us around $15,000 in cleaning services, floor replacement, lost wages (spent during an entire week of scrubbing the walls and ceilings when we could have just paid $20K more for a move in ready home).

In addition to the horrible smell, the front & backyard was littered with dog feces. The window sills and blinds were disgusting. The baseboards and carpets were covered in dog urine.
There was no attempt whatsoever to clean the kitchen, after she assured us we would have a move in ready home

I have never been so thoroughly disappointed by realtor before, and I've previously bought 4 homes.
This entire experience makes me wonder what bids we lost and which homes we didn't get to see due to her negligence.

Disappointment at every turn.

Zillow Verified

Valerie is the best business Lady and person in Las Vegas. She did the most wonderful job on condo, advices and management. Very talented and outstanding person.

Zillow Verified