Jay was super knowledgeable about Bellingham, as well as contracting and building, and he was incredibly patient with first-time home buyers. He provided individualized advice and really understood and helped us discover our priorities. We never felt pressured to make a quick decision. He's also an authentically nice guy and fun to spend time with -- we really enjoyed getting to know him. It didn't feel like a business transaction at all!

We've worked with Jay (Lai Chi Hone) Chen on three real estate transactions over the past three years. We bought our first home with Jay, sold that home, and bought our dream home. At each steep Jay was fantastic, providing his insight and knowledge into the current real estate environment and working with us to navigate both the buying and selling processes. Beyond his incredible attention to detail, knowledge of the market, and amazing responsiveness, Jay is a wonderful person!
Positive
Responsiveness, Quality, Professionalism, Value

Jay was very knowledgeable, thoughtful, and helpful throughout our entire home buying process. He went out of his way to help us from the offer all the way to closing, and was never pushy!

Working with Jay to buy our first house in America was a wonderful experience! Beginning with our first phone call, we felt very comfortable with Jay because he seemed to be thorough, patient, kind, and knowledgeable. He is a great listener as well as an insightful adviser. Throughout the process, Jay always responded to our messages and phone calls promptly. He was eager to hear our thoughts after seeing each house and frequently gave us valuable feedback, including alerting us to issues about which we otherwise would not have been aware. Another bonus about Jay is that he also speaks fluent Mandarin and understands Taiwanese. Our father, who can't speak English, was very grateful to have Jay as our agent. It was a joy having Jay walking alongside us and helping us find our new, lovely home in a desirable neighborhood. He continues to be helpful after we purchased the house, suggesting competent professionals who can help with repairs and renovations. Jay has become a dear friend

Jay provided us with prompt, professional, and friendly service in helping us find our new home. He was always readily available for questions and showings and responded promptly any time we had a question. Jay was able to make this often difficult process feel more like we had a knowledgeable friend helping us than some random hired salesperson. When we hit a snag in the deal just before closing, Jay’s real estate expertise helped us negotiate an agreeable solution. We wouldn’t hesitate at all in recommending Jay for any real estate transaction.