Jay was super knowledgeable about Bellingham, as well as contracting and building, and he was incredibly patient with first-time home buyers. He provided individualized advice and really understood and helped us discover our priorities. We never felt pressured to make a quick decision. He's also an authentically nice guy and fun to spend time with -- we really enjoyed getting to know him. It didn't feel like a business transaction at all!

We've worked with Jay (Lai Chi Hone) Chen on three real estate transactions over the past three years. We bought our first home with Jay, sold that home, and bought our dream home. At each steep Jay was fantastic, providing his insight and knowledge into the current real estate environment and working with us to navigate both the buying and selling processes. Beyond his incredible attention to detail, knowledge of the market, and amazing responsiveness, Jay is a wonderful person!
Positive
Responsiveness, Quality, Professionalism, Value

Jay was very knowledgeable, thoughtful, and helpful throughout our entire home buying process. He went out of his way to help us from the offer all the way to closing, and was never pushy!

Working with Jay to buy our first house in America was a wonderful experience! Beginning with our first phone call, we felt very comfortable with Jay because he seemed to be thorough, patient, kind, and knowledgeable. He is a great listener as well as an insightful adviser. Throughout the process, Jay always responded to our messages and phone calls promptly. He was eager to hear our thoughts after seeing each house and frequently gave us valuable feedback, including alerting us to issues about which we otherwise would not have been aware. Another bonus about Jay is that he also speaks fluent Mandarin and understands Taiwanese. Our father, who can't speak English, was very grateful to have Jay as our agent. It was a joy having Jay walking alongside us and helping us find our new, lovely home in a desirable neighborhood. He continues to be helpful after we purchased the house, suggesting competent professionals who can help with repairs and renovations. Jay has become a dear friend

Jay provided us with prompt, professional, and friendly service in helping us find our new home. He was always readily available for questions and showings and responded promptly any time we had a question. Jay was able to make this often difficult process feel more like we had a knowledgeable friend helping us than some random hired salesperson. When we hit a snag in the deal just before closing, Jay’s real estate expertise helped us negotiate an agreeable solution. We wouldn’t hesitate at all in recommending Jay for any real estate transaction.

Jay far exceeded any expectations my wife and I had in a realtor. He is friendly, knowledgeable, and most importantly, he gets things done. We met with Jay for the first time, sharing what we were looking for, etc., and 3 days later we were under contract to buy a home we absolutely loved! Jay was extremely efficient - he was prompt in answering any questions we had throughout the process. Ultimately, he took a situation that could have been quite stressful and turned it into a breeze. We’ve been in our new home for several months now and could not be happier - thank you Jay!

Jay also helped my wife and I sell our condo. He was right on the money in setting a listing price, and we received a full price offer within days of the listing. We highly recommend Jay to anyone looking to buy or sell a home. He is everything you’ll want out of a realtor, and what’s more, he’s just a great guy! If you’re looking for a realtor, look no further - you won’t regret going with Jay.

Jay is far and away the best realtor we have ever worked with. We had to move before our house was listed, and Jay took care of everything, getting it ready for sale, and arranging for work that had to be done. Whenever we needed to contact him, he always promptly responded, and he made an extra effort always to keep us updated during the sales process. What was most impressive was the easy give and take we had, when it came to decisions about pricing, or accepting offers from buyers, or deciding on what to do about our buyer's contingency requests. Simply put, Jay got the job done, was easy to work with, and made an always difficult process easy.

We had a wonderful experience buying our new home with Jay Chen as our real estate agent, and highly recommend him. Here are some of our favorite things about Jay:
-Seeks to know and understand his clients
-Creative and collaborative approach, views negotiations between buyers and sellers as a 'meeting of the minds'
-Patient, positive, friendly, and fun
-Assumes best intent
-Professional and knows his stuff, pursues continuing education
-Like a 'new home doula', supports people through huge life transitions with love
Thanks again so much, Jay!