Heather Pennell

Heather went above and beyond what one would expect from an agent. She was ready, willing and flexible while we were in the indecisive stage. She investigated and researched every whim. She definitely had her “roller skates on” as me as a client. Friendly, witty, flexible, professional and very knowledgeable. I could not recommend her enough.

Source: Zillow

I have sold several homes and worked with several real estate agents, Heather Pennell is the best one I have had the pleasure to work with. Heather developed and designed a great selling sheet and terrific marketing material.
After the open house we had offers over our asking price. With Heather being on top of every step we were able to close in 3-4 weeks.
Heather made this an enjoyable experience!

Source: Zillow

9/8/21
We were moving to Jacksonville, Florida to look for a new home so we could have a better school district for our two little children. We had been doing our homework for months looking at the homes in the area and comparing prices and homes. We then decided to start physically looking at the properties, so we compiled a list of homes we wanted to see at midnight and the next morning we put in a request for a realtor on website. They put us in contact with Heather Pennell that morning. We told her we were on our way down from Georgia and gave her the list of homes we had saved. She very efficiently got many of the homes ready for us to see that day with very little notice.

We met Heather and she immediately took to our little kids and made them part of the process of looking for a new house by letting them open up each of the houses with the keys and locking them when we left and also helped play with the kids giving us time to look at the homes together and talk about what we saw without worrying about our children. She was very honest pointing out all faults with each of the homes and also their unique benefits. Heather made that first day of looking at homes great for us, but the house we wanted that day, fell through on our end, when our bank did not get a pre-approval letter for loan written on time, so we lost our first bid.

With the rapid Jacksonville market, not getting our pre-approval letter that first day made it impossible to get any of the homes we liked that first day. However, Heather did not give up. We regrouped and had several more weekends of looking at houses and each time we had a house we picked out for getting a bid. We had several other homes where we really liked the houses, but we either got outbid or something happened to make the house not work out. With the fourth round of looking at homes, we were able to find a house we really wanted and totally fit our family. Heather went after that house with the ferocity and tenacity of a pitbull, grabbing on and not letting go, until we had our offer accepted and all our paperwork done, completed and signed. She then went above and beyond the call of duty for a real estate agent and had a very nice surprise for us on our first day at our house with a welcome sign, bow on the door, presents for the kids and us as well. It was so very nice to have our first realtor and first real friend in Jacksonville.

She really made a very hectic, stressful Jacksonville housing market, pleasant to look for a new house. Our 3 year old kids would actually ask us when we were in Georgia, “Want to look at new homes with Heather?”. You know it must not be too bad experience when your 3 year old kids want to go and look at new homes. She made it fun for all of us. We very much appreciate her and what she provided, a perfect house for our family.

Sincerely,

Kendra and Patrick

Source: Zillow

I highly recommend Heather Pennell. She helped me with the home buying process back in May and June of 2021- during a hugely busy time to buy and sell a home. She was very responsive and always got back to me quickly (usually within the hour). She was helpful in walking me through what to expect throw the home buying process as this was the first time I bought a home on the MLS.

Heather gave me the attention I needed, and I was able to close on our home just 7 weeks from the time I first spoke to Heather. When I was searching for the right place, Heather followed up on homes immediately when I inquired about homes I was interested in. In the beginning I wavered a couple times in my initial strategy for finding my home and then later turning it into an investment property. She recognized my scatteredness and initiated a positive, frank conversation about our effectiveness as a team to find me what I’m looking for. She showed maturity and poise that comes from her many years of experience. Once I found my future home and we placed an offer, she was prompt in sending me the documents that I needed to sign. She was available for me when I needed her and my work schedule was different than the traditional 9-5 and that required her to be available later than she might have been used to. She did a good job setting expectations and timelines for me to complete my paperwork so that we could stay on track with my desired closing date. Any one of the complex little pieces of the puzzle could have gone wrong, but not one did. She helped me navigate my first MLS home purchase with ease.

That’s a lot of the serious stuff, but if you’re like me, you’ll appreciate the things about Heather that aren’t easily put into words. She’s simply a good person. She genuinely cared about helping me and my family get the home we wanted and make it feel like home with a nice gift. What a personal touch!

I will be calling Heather again in the future for my home buying/selling needs and I hope you consider allowing her to help you too.

Source: Zillow

Heather was extremely helpful and prompt to answer any questions I had. As well, she was transparent on what to expect in the housing market. Without a doubt Heather has taken so much stress out of the process of searching for a new home.

Source: Zillow